Payment inquiry and rechecking
Recheck bank and store purchases in InAppify, interpret verification results, and investigate uncertain payments without creating new purchases
Inquiry checks an existing purchase through its payment provider; it does not create a new purchase. If a customer reports a debit but the result is uncertain, investigate the existing transaction. A bank SMS or receipt screenshot does not replace authoritative payment verification.
Recheck a purchase
- Select the project and find the purchase in Transactions or the customer's transaction history.
- Confirm its details, amount, time, customer, and reference.
- Choose Check again from the row's actions menu and wait for the response. The current interface shows this action for transactions whose original status is not successful.
- Review the transaction and customer entitlement afterward. Retain unclear results or errors for investigation; running an inquiry does not itself mean the payment succeeded.
Bank versus store verification
Bank payments: InAppify queries the transaction's gateway using recorded payment information. The required gateway identifier must exist; missing identifiers prevent inquiry. Available results depend on provider capabilities.
Store purchases: Bazaar and Myket purchases are verified using the app, product, purchase token, and store configuration. Incomplete purchase data or invalid store configuration can prevent verification.
Trials: a trial transaction is not a bank payment and cannot be verified through this operation. A visible action does not imply support for every transaction type.
Effect on customer access
This is not merely a read-only status message: after successful provider verification, InAppify attempts to complete the purchase's entitlement grant. It prevents duplicate entitlement grants for the same payment, but check the customer profile to confirm the actual outcome.
Incomplete product, package, or entitlement data can leave access unresolved even after provider verification. Review product-entitlement configuration. Inquiry is not a way to override payment amounts or force unsuccessful payments to succeed.
If the result remains uncertain
- Distinguish the InAppify transaction number from bank/store references.
- Review gateway settings or store app configuration.
- Repeated inquiry alone does not fix missing gateway identifiers or incomplete store data.
- Avoid charging again or granting access manually before checking existing records.
- If funds were debited but payment is not confirmed, investigate with the provider. Any reversal timing depends on that provider; this guide does not promise a fixed deadline.
See transactions for support details and refunds for successful-purchase refunds.