Create and follow support tickets
Submit an InAppify support ticket, choose a department, describe the issue, attach files and follow replies without exposing confidential information
Use dashboard support for issues requiring account or project investigation. Keep related replies and files in the same conversation.
Create a ticket
- Open Support, then choose New ticket.
- Select the appropriate department or category.
- Enter a specific subject, such as “Check a failed payment”.
- Describe the expected result, actual behavior, and reproduction steps.
- Attach relevant files if needed and submit the ticket.
The project identifier, relevant internal transaction or customer identifier, approximate time, and app or SDK version can help. Share only information necessary for the issue in the private conversation.
Follow replies
Open the ticket to review its status and messages. If it is Waiting for customer, provide the requested information there. Reply to the existing ticket rather than creating duplicates. Confirm when the issue is resolved; the dashboard supports closing tickets and submitting a rating.
Before attaching a screenshot
Remove passwords, secret API keys, store credentials, two-factor codes, recovery codes, and full bank information. Also review transaction details for payment issues and the keys guide for integration issues.
A ticket does not approve a refund or guarantee a fixed response time. Follow its status and the support team's replies in the conversation.