Automatic SMS reminders
Configure subscription, new-customer, and post-expiry reminders with purchase links and discounts
Open SMS service → Automatic reminders. Each step has its own enabled state, template, purchase-link option, and discount option.
Reminder groups
| Group | Available steps |
|---|---|
| Expiring subscription | 7, 3, and 1 days before expiry, and the expiry day |
| New customers | About 30 minutes after customer creation, then 1, 3, and 7 days later |
| Customers who have not renewed | 1, 2, 3, 7, and 30 days after expiry |
New-customer reminders check customers without active normal or trial access. Creation means the customer record was created in InAppify, not necessarily when the app was installed.
Subscription reminders examine normal or trial entitlements with expiry dates. A newer record with a later expiry for the same customer and entitlement is considered when choosing eligible records. Access without an expiry date is outside these reminders.
Configure reminders
- Enable SMS in event settings.
- Set the daily send time.
- Open a reminder group and enable the required steps.
- Select a compatible template for each step.
- Optionally select a purchase link or discount from the same project.
- Review the preview and save.
The daily time uses Tehran time. The approximately 30-minute new-customer step is checked independently of it. Messages enter a queue; the configured time is a processing start time, not a guarantee of receipt in that minute.
Purchase links
Choose an active purchase link belonging to the project. At send time it is associated with the customer's app user identifier. Create an active purchase link first.
Discounts
Choose an active project discount. At send time, the service looks for an active, unexpired code with remaining redemption capacity. Selecting a discount does not guarantee an eligible code will still exist later.
If the purchase link allows discount codes, the code is also added to the purchase URL. Links and codes are appended to the message and may increase its segment count.
Example
Enable the three-days-before-expiry step, select a pre-expiry template, and add the renewal purchase link. Enable the expiry-day step only if useful; you do not need every step enabled.
Monitor results in message logs.